FREQUENTLY ASKED QUESTIONS
Where is MALECON21 located?
We are located right on Costa Maya beach, in the best spot of the Mahahual beach walk, known in Spanish as the “Malecón”.
Just steps away from the most popular hotels in town and inside the newest luxury development in Mahahual.
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How far from the Costa Maya cruise ship port is MALECON21 located?
Taxi ride: 10 minutes (2.5 miles), approx. 5 USD per person depending on the vehicle size.
Bike: 15 minutes (2.3 miles). When you reach the lighthouse, continue onto the beach walk (Malecón). It has beautiful scenery and bicycles are welcome.
Walking: 60 minutes (2.3 miles).
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How do I reserve a spot at MALECON21?
Do you offer any other services apart from bar and restaurant?
Yes! On the beach we offer relaxing massages, exciting snorkeling tours, and kayak rentals.
Check them out here: COSTA MAYA BEACH BREAK DAY PASS
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Do you offer massages at MALECON21?
Yes, we have our own massage therapists right on the beach, in a private and quiet area designed for you to fully enjoy your massage.
Do you use purified water and ice in all your beverages and recipes?
Of course. All the water and ice we use are bottled and purified.
No Montezuma’s revenge for you, amigo!
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Can I rent a sunbed?
There is no rental cost for our beach beds.
We offer different Costa Maya Beach Break Day Pass options. Check them out!
Do you have a freshwater shower?
Yes, we do. It is available for you at no extra charge.
Is English spoken at MALECON21?
Yes, we speak English, Spanish.
What kind of food is on your menu?
We offer Mexican and international cuisine, including high-quality lobster, seafood, meats, and of course, vegetarian and vegan options.
Check our menu!
Is it a good place for kids?
It’s not only good… It’s perfect.
Thanks to a reef formation located about 500 ft from the shore, we have a peaceful and shallow natural swimming pool with no waves or tides. Your kids can enjoy the sea safely while parents relax and enjoy the Caribbean vibe at Costa Maya beach.
Thank you, Hunab Ku!
Do you take credit cards?
Yes, we accept Visa, AMEX, and MasterCard.
It’s always a good idea to bring some cash in case we have connection issues — remember, we live in a small fishing village inside the Mayan natural reserve.
Do you offer beach towels?
Yes, we can provide beach towels for a $5 USD laundry fee per towel.
What’s your cancellation policy?
If you prepaid for your beach experience, you will receive a full refund:
· If the cruise ship cannot dock at Costa Maya port for any reason.
· In case of medical issues (a medical statement must be provided).